Grandstream - Installation Instructions

Grandstream IP PhoneBelow you will find installation instructions for the Grandstream IP Phone. For Installation instructions of other broadband phone devices click here.

Setting up your Grandstream IP Phone to work with iConnectHere is easy! The following instructions will help you set up your adaptor in a simple Step-by-Step method.

Introduction: How does broadband phone work?

You must have a broadband Internet connection and the Grandstream (or other SIP device). Since Broadband Phone works independently of your computer, there are no requirements at all for your operating systems.

In some case you will not necessarily need a router if your cable modem has 2 Ethernet ports and supports NAT. Routers and Broadband service are not sold through iConnectHere. Routers are generally available from most retail or online stores.

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Step 1: Connect the Grandstream to your Broadband connection

There are 2 sockets on the back of your Grandstream phone:

  1. Power connection (+5v) - connect the power to your Grandstream phone.
  2. LAN - use an Ethernet cable to connect your Grandstream phone to your router or Internet connection.
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Step 2: Verify your IP address

  1. Be prepared with a pen and paper.
  2. Press the “MENU” button, then press the down arrow button, then the “MENU” button again.
  3. On the LCD screen, you will see the IP Address that the Grandstream phone has acquired from the DHCP server. Write this IP Address down.

IMPORTANT NOTE: The IP address that is displayed on your phone may have extra zeros that must be removed. Any zeros directly after the “.” should be removed. For example, if the IP address appears as .020 then change it to 192.168.1.20.

If the LCD display on the phone reads “no IP”, you do not have a valid IP address.

  1. Verify that your phone is configured for DHCP by pressing the MENU button. "dhcP On" will be displayed in the LCD screen. If "dhcP oFF" is displayed please follow the DHCP configuration instructions below.
  2. Unplug and re-plug your Grandstream power cord.
  3. Verify that your network cable is plugged in correctly.
  4. Wait 2 minutes, and check the IP again.
  5. If you still get “no IP”, contact your network administrator as you may have a static IP. For static IP configuration please follow the instructions below.

If the LCD display on the phone reads .000 then you are not configured for DHCP. Please follow the DHCP configuration instructions.



DHCP Configuration

If your network utilizes a DHCP Server to assign IP Addresses to network devices, or if you are connecting the Grandstream phone to a home router such as a Linksys or Netgear router, please do the following:

  1. On your Grandstream phone, press the “MENU” button.
  2. The first menu is the DHCP menu and should read [1] dhcP On, this means that you are configured for DHCP. If the display reads dhcP oFF continue with these instructions:
  3. Press the MENU button to select DHCP configuration.
  4. Using the arrows - select between the two options:
    • dhcP On for enabling the DHCP.
    • dhcP oFF for disabling the DHCP.
  5. Press the MENU button to save your option and exit.
  6. Unplug and replug the power cord for the change to take effect.

Once you press the MENU button, down arrow button and then MENU button again you will see the IP address that the Grandstream phone has acquired from the DHCP server.



Static IP Configuration

First make sure you have the following information from your Internet Service Provider or IT Administrator:

  1. On your Grandstream phone, press the “MENU” button.
  2. On [1] dhcP On press the MENU button again.
  3. With the arrows select dhcP oFF.
  4. Press the MENU button to save.
  5. Scroll down using the arrow buttons to menu [2] IP Addr.
  6. Press the MENU button again to select this option.
  7. Type in the IP address. Each IP field should contain 3 digits. For example: .001.
  8. Press the MENU button to save.
  9. Scroll down to [3] SubnET menu.
  10. Press the MENU button to select.
  11. Insert the IP subnet mask. Each IP field should contain 3 digits.
  12. Press the MENU button to save.
  13. Scroll down to [4] rouTEr menu.
  14. Press the MENU button to select.
  15. Insert the default gateway. Each IP field should contain 3 digits.
  16. Press the MENU button to save.
  17. To configure your DNS Server, press the MENU button.
  18. Scroll down with the arrows to [5] dnS.
  19. Press the MENU button to select.
  20. Insert the DNS server IP address. Each IP field should contain 3 digits.
  21. Press the MENU button to save and exit.
  22. Unplug and replug the power cord for the change to take effect.
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Step 3: Go to the Grandstream Phone Configuration page:

  1. Go to your computer (which should be connected to the same router as your Grandstream phone) and open a web browser.
  2. In the web browser address bar, type in the IP Address you wrote down and click "Enter."

    Return to Step 2 for instructions on verifying your IP address, if needed.

  3. When you get to the configuration page, you should see a page that says "Welcome to Grandstream IP Phone". Please enter the password "admin".
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Step 4: Configure your Grandstream Phone

Complete the Grandstream Configuration form.

Enter the values for your configuration type into the corresponding fields as indicated on the sample Grandstream Configuration forms:

ONLY INPUT VALUES INTO THE SPECIFIED FIELDS. DO NOT change the values in any of the other fields. To do so may cause your Grandstream not to work properly.

Click UPDATE at the bottom of the page to save your settings. After clicking UPDATE, you will need to login again and click on the REBOOT button to activate your changes.

IMPORTANT: Your Grandstream may perform a firmware upgrade after you complete the configuration. If a firmware upgrade is performed, the device's LCD and dialpad lights will blink during the upgrade process which may take a few minutes to complete. Do NOT disconnect the device's power during this process as this may render the device unusable.
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Step 5: Start using your Grandstream with iConnectHere

You are now ready to make and receive Broadband Phone calls. Make sure to dial country code, area code, and the number - even for local phone calls: e.g. 1-.

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* For further information, please visit our online Help Center - you can access it in the Navigation Bar at the top of the page. You will be able to view our frequently asked questions or contact Customer Care for further assistance.

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