Sipura SPA-2000 - Installation Instructions

Sipura SPA-2000Below you will find installation instructions for the Sipura SPA-2000 broadband phone adapter. For Installation instructions of other broadband phone adapters click here.

Setting up your Sipura SPA-2000 to work with iConnectHere is easy! The following instructions will help you set up your adaptor in a simple Step-by-Step method.

How should the broadband adaptor connect to your network?

You must have a broadband Internet connection and the Sipura SPA-2000. Since the adaptor works independently of your computer, there are no requirements at all for your operating systems.

In some case you will not necessarily need a router if your cable modem has 2 Ethernet ports and supports NAT. Routers and Broadband service are not sold through iConnectHere. Routers are generally available from most retail or online stores.

Please follow the following step-by-step guide below to setup your Sipura SPA-2000 to work with iConnectHere Broadband Phone Service.

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Step 1: Connect the Sipura SPA-2000 to your Broadband connection

  1. Connect your power and a RJ-45 Ethernet cable to the left side of the Sipura SPA-2000.
  2. Connect up to two regular analog telephones to the right side of the Sipura SPA-2000, using standard RJ-11 telephone cables.
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Step 2: Verify your IP address and Initial SPA-2000 Configuration

  1. To configure the SPA-2000, users should have the following information:
    • IP address, Sub-Net and Gateway addresses or DHCP availability
    • deltathree User IDs and passwords (incoming phone number is optional)
  2. Use a touch tone telephone attached to Port 1 or Port 2 of the SPA-2000 and press the star key four times (****) to enter the Sipura Configuration menu.

Please use the table below for options and responses to the information you may use to configure the SPA-2000:



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Step 3: Upgrade the SPA-2000 software version

  1. Check the software version that the SPA is running:
    • Open a session to the SPA by typing: http://(SPA's IP address)
    • Click on the “Info” tab, then go to the “Product Information” section, and find the “Software Version.”

    If the SPA has software version 2.0.11(g), continue to STEP 4.
    If the SPA does not have software version 2.0.11 (g), follow the instructions below.

  2. Click here to download the software. Once you have completed the download, run the application and follow the prompts to complete installation.
    Make sure to install the software on a computer that is connected to the same network as the SPA-2000. Please do not unplug the SPA until the status light stops blinking and the software installation is complete. This process can take several minutes.

    When the software has been installed on the SPA, you will see a popup window with the message “Your SPA has been successfully upgraded to the version show below: 2.0.11(g)”

    If the upgrade fails, verify that your SPA is properly configured on your home network and check your ISP connectivity.
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Step 4: Configure your Sipura SPA-2000

  1. Open a session to the SPA by typing: http://(SPA's IP address)
  2. Click “Admin Login” at the bottom or upper right hand corner of the configuration page.
  3. Click "Advanced" at the bottom or upper right hand corner of the configuration page.
  4. The browser will show a tabbed user interface. To complete the configuration, you will enter information into fields on the Line 1 and/or Line 2, Provisioning, and SIP tabs. Use the Line 1 tab to configure service for Phone 1 and the Line 2 tab to configure service for Phone 2.
    • Enter the values for your configuration type into the corresponding fields as indicated on the sample SPA-2000 Configuration forms.
    • ONLY INPUT VALUES INTO THE SPECIFIED FIELDS. DO NOT change the values in any of the other fields.
    • Click Submit All Changes at the bottom of the web page after you fill in all appropriate fields.

Choose between two sample SPA-2000 Configuration forms:

Make Calls only | Make & Receive Calls


Make Calls only

  1. Click on System on the configuration menu.
    • Next to Primary DNS: enter .254
    • Next to Secondary DNS: enter .93
  2. Click Line 1 for phone 1 and Line 2 for phone 2 on the configuration menu.


    1. Next to Line Enable: select Yes
    2. Go to NAT Support Parameters
      • Next to NAT Keep Alive Enable: select YES
    3. Go to SIP Settings
      • Next to SIP Port: enter 5060
    4. Go to Proxy and Registration
      • Next to Proxy: enter natrelay.deltathree.com
      • Next to Register: enter NO
      • Next to Register Expires: enter 300
      • Next to Use OB Proxy In Dialog: enter NO
      • Next to Make Call Without Reg: enter YES
    5. Go to Subscriber Information
      • Next to User ID: enter Your 8 digit iConnectHere account number
      • Next to Password: enter Your 4 digit password
      • Next to Use Auth ID: enter NO
    6. Go to Audio Configuration
      • For Preferred Codec: select G726-32
    7. Go to Dial Plan
      • Next to Dial Plan: enter: (*xx*xxxxxxxxxxx.|*x*xxxxxxxxxxx.|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)
  3. Click Provisioning on the configuration menu.



    • Go to Configuration Profile
      • Change Provision Enable: to NO
  4. Click the Submit All Changes button to save your changes.
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Make & Receive Calls

  1. Click on System on the configuration menu.
    • Next to Primary DNS: enter .254
    • Next to Secondary DNS: enter .93
  2. Click Line 1 for phone 1 and Line 2 for phone 2 on the configuration menu.


    1. Go to NAT Support Parameters
      • Next to NAT Keep Alive Enable: select YES
      • Next to NAT Keep Alive Msg: leave blank
      • Next to NAT Keep Alive Dest: enter natrelay.deltathree.com:5060
    2. Go to SIP Settings
      • Next to SIP Port: enter 5060
    3. Go to Proxy and Registration
      • Next to Proxy: enter natrelay.deltathree.com
      • Next to Register: enter YES
      • Next to Register Expires: enter 300
      • Next to Use OB Proxy In Dialog: enter NO
      • Next to Make Call Without Reg: enter YES
    4. Go to Subscriber Information
      • Next to User ID: enter Your iConnectHere Inbound Phone Number (e.g. 12125551212 for a USA number)
      • Next to Auth ID: enter Your 8 digit iConnectHere account number
      • Next to Password: enter Your 4 digit password
      • Next to Use Auth ID: enter YES
    5. Go to Audio Configuration
      • For Preferred Codec: select G726-32
    6. Go to Dial Plan
      • Next to Dial Plan: enter: (*xx*xxxxxxxxxxx.|*x*xxxxxxxxxxx.|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)
  3. Click Provisioning on the configuration menu.



    • Go to Configuration Profile
      • Change Provision Enable: to NO
  4. Click SIP on the configuration menu.



    • Go to NAT Support Parameters
      • Change NAT Keep Alive Intvl: to 45
  5. Click the Submit All Changes button to save your changes.
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Step 5: Start using your SPA-2000 with iConnectHere

  1. Unplug the power cord from your ATA and plug it back in.
  2. Wait for the red light on the ATA to stop flashing.
  3. Pick up the phone and start dialing.
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* For further information, please visit our online Help Center - you can access it in the Navigation Bar at the top of the page. You will be able to view our frequently asked questions or contact Customer Care for further assistance.

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