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Emergency 911 Service
iConnectHere provides Enhanced 911 or “E911” emergency services. The safety of our members is important, and we have built a network that provides VoIP industry-leading 911 technology.
With E911, your call is routed to the Public Safety Answering Point (PSAP) supporting the service address you registered with your account. The emergency operator receives the name, address, and origination phone number of the caller. With this service, the caller does not need to verbally give their location to the operator.
While E911 is the most advanced form of emergency dialing service available, there are some limitations when it is provided by a VoIP provider such as iConnectHere. Therefore, you should always have an alternative means of accessing emergency service.
LIMITATIONS OF EMERGENCY 911 SERVICES
The list below is only a brief summary of some of the limitations pertaining to Emergency 911 Services. For a complete description and further information regarding iConnectHere’s Emergency 911 Services please be sure to read the Emergency 911 Services contained in the iConnectHere Terms of Use.
- E911 is available only if you have an inbound phone number and have the ability to make outbound calls, and use your service in the United States.
- E911 is not currently available in all geographical areas of the United States. If you want to use your service in an unsupported E911 area, iConnectHere will only be able to provide you with outbound service.
- E911 will not function in the event of a power outage, or if your broadband, ISP, or iConnectHere services are suspended or terminated. In addition, in the event of a local disaster, there is a greater possibility that an E911 call will produce a busy signal, fail to be completed, or experience long connection times due to network congestion.
- iConnectHere’s E911 may not function properly for up to 4 business days after you are able to make outbound calls with your services. Because of the time it takes to properly update the E911 emergency databases, your E911 service may not be available immediately. In most cases, your E911 service should function properly soon after you activate your iConnectHere services, but in some cases it could take up to 4 business days to ensure that E911 calls are being routed with the correct address information to the emergency dispatch center that serves your location. During this period, you may have to provide your name and address information to the emergency operator who answers a 911 call.
- Unlike traditional phone lines, you can use iConnectHere anywhere. iConnectHere service is portable to any location with broadband Internet access. When you move or travel, you must update your new address in the Member Center in order to receive E911 service.
Visit our FAQs and learn more about Emergency 911 Service with iConnecHere.